Refund policy

RETURN & REFUND POLICY

Because each Faded Memory Supply piece is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse. Please review the product description and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue.

Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you.

SIZE & COLOR

Please review our Size Guide before ordering. Because products are made specifically for each order, we cannot offer returns or exchanges if the wrong size or color was selected at checkout.

Please note that colors may vary slightly depending on your screen settings and the garment-dye process.

ORDER CHANGES & CANCELLATIONS

Orders enter production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once production has begun.

LOST PACKAGES

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so we can investigate the shipment.

REFUNDS

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

QUESTIONS

If you have any questions about an order or our return policy, please contact us through our Contact page.